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The Information Technology Infrastructure Library (ITIL) framework of best practices help organizations across the globe deliver high quality IT services, especially in the areas of Service Support and Service Delivery.   Central to the core processes of Incident, Problem, Change, Configuration and Release Management is the Configuration Management Database (CMDB) which is a central store for all assets and their interrelationships.

Key Challenge of Implementing ITIL Service Management

Each of the key processes defined within ITIL Service Management is reliant upon an accurate, up-to-date record of all the software and hardware assets and all of their associated changes within your IT infrastructure.  

The bottom line is that the quality of the data within your CMDB will dictate to what degree your service management will be efficient and effective.  What’s needed is the ability to:

• Find and identify 100% of all software and hardware assets
• Provide the Help/Service Desk accurate information on affected CI’s
• Identify and record changes across all IT assets
• Perform “what if” analysis on proposed changes against an accurate record of all CI’s

Centennial ITIL Solutions

Centennial Software’s IT Auditing and Inventory solutions are a critical component to any ITIL-based service management infrastructure, by providing total visibility of what’s on the network, from PCs and servers through network printers and switches to personally-owned IT gadgets such as PDAs, USB sticks and even MP3 players.

With existing integrations into many ITIL compatible service management solutions, and an open, extensible architecture, Centennial Discovery is the ideal solution for maintaining an up-to-date CMDB and ensuring that all changes are accurately planned and tracked.

 

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