ITIL – IT Infrastructure Library

Centennial & FrontRange deliver service management excellent

CMDB asset repository integration helps organizations adopt ITIL best practices

The Information Technology Infrastructure Library (ITIL) framework of best practices help organizations across the globe deliver high quality IT services, especially in the areas of Service Support and Service Delivery.   Central to the core processes of Incident, Problem, Change, Configuration and Release Management is the Configuration Management Database (CMDB) which is a central store for all assets and their interrelationships.

Key Challenge of Implementing ITIL Service Management

Each of the key processes defined within ITIL Service Management is reliant upon an accurate, up-to-date record of all the software and hardware assets and all of their associated changes within your IT infrastructure.  

The bottom line is that the quality of the data within your CMDB will dictate to what degree your service management will be efficient and effective.  What’s needed is the ability to:

  • Find and identify 100% of all software and hardware assets
  • Provide the Help/Service Desk accurate information on affected CI’s
  • Identify and record changes across all IT assets
  • Perform “what if” analysis on proposed changes against an accurate record of all CI’s

Centennial & FrontRange ITIL Solutions

Now integrated with FrontRange’s award-winning HEAT and ITSM solutions, the IT audit and inventory solutions developed by Centennial Software form a critical of your ITIL-based service management infrastructure. Not only can you get total visibility of what’s on the network – from PCs and servers through network printers and switches to personally-owned IT gadgets such as PDAs, USB sticks and even MP3 players – but you can present this information directly in the help desk or service desk interface.

Total Visibility
Multi-site, multi-platform, 24*7 monitoring of all IT assets

CMDB Integration
Automatic population of CMDB with the latest information

Software Management
Automatically track software installations, usage and license entitlements

Web Reporting
In addition to feeding a CMDB, extensive asset management reports can be viewed by multiple stakeholders


From September 2008, Centennial Discovery now ships with an official FrontRange ‘Integration Pack’ which makes asset information available to help desk and service users, as well as integrating it into the FrontRange Client Lifecycle solutions.

Centennial Discovery can also be integrated with many other I compatible service management solutions thanks to its open, extensible architecture.

Solutions

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