Help and Service Desk

DeviceWall Product Differentiators

Help and Service Desk applications are critical IT tools to help organizations keep employee downtime to a minimum. The more accurate the information that a help desk technician has, the better and more timely they can diagnose and resolve problems.

Centennial Discovery offers Help Desk ISVs the most powerful and comprehensive software tool for dynamically finding, identifying and auditing all corporate hardware and software on a network in near real-time. Discovery provides critical information to help your customer make better informed decisions, reduce non-value add IT costs, implement accurate incident resolution and ensure timely service levels. Discovery offers:

  • Real time hardware and software awareness and change analysis
  • Patent pending LanProbe passively gathers 100% of all IP addressable assets and their location. If it’s connected - Discovery finds it
  • Scalability over heterogeneous and widely distributed environments - to 150,000 assets and beyond
  • Cross-platform (Windows, Mac, Netware, Unix, Linux, etc.)
  • Dynamic updates - no need to wait for heavy-overhead batch processing
  • Small client footprint - creates minimal impact on client machine
  • Low bandwidth requirements - delta reporting limits message traffic
  • Low maintenance - automatic updates reduce need for administrator attention

Integrating Discovery Makes Good Business Sense

  • Improve competitive positioning by broadening and enhancing product capabilities
  • Focus on core competency of developing world class IT lifecycle management solutions
  • Bring a more powerful solution to market sooner
  • Leap-frog competition with a more powerful, integrated
  • Leverage the leading discovery tool already in use by more than 5000 customers with more than 4 million licenses deployed
  • Up-sell the new solution to existing customers
  • Effectively compete in situations where asset discovery is a requirement
  • Retain customers looking for a more powerful discovery solution

Your Customer Benefits from Using Discovery

  • Achieve quicker ROI from their IT investment
  • Reduce average help desk call time through instant visibility to hardware and software profiles including recent changes
  • Handle more calls with same number of agent s by significantly reducing walk-around time
  • Meet HIPAA, SOX and other regulatory requirements
  • Make decisions based on an accurate and up to date picture of your environment
  • Reduce IT spend through standardization and strategic purchasing
  • More easily troubleshoot network problems through greater accuracy of network assets
  • Increase employee productivity through faster incident resolution
  • Reduce training time by using a single, integrated solution instead of a multi-vendor solution

Centennial Partnerships