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IT governance 'must be prioritised' before offshoring

8th June 2009

Low-quality IT governance may lead to a number of companies looking to offshore providers, and in effect losing more money instead of saving valuable assets during the recession, an expert has said.

Making his comments to Computing at the Forrester IT Forum in Berlin, technology analyst Euan Davis explained that chief information officers are happy to pass off IT operations to a foreign provider before looking at the inner efficiencies of their own operations.

He explained that if internal processes are weak, such as the lack of adoption of software asset management or customer relationship management (CRM), a business may be inadvertently haemorrhaging their allocated IT budget.

Mr Davis told the news provider: "If businesses can't specify what they want or craft service level agreements effectively, they will lose the savings they were intending to achieve in the first place."

One organisation reforming its inner systems is the North East Chamber of Commerce, which agreed terms to improve its CRM technology to deal with more customers in an efficient manner.

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About Centennial Software / FrontRange Solutions

Centennial Software was acquired by FrontRange Solutions (www.frontrange.com) in April 2008. FrontRange Solutions develops Service Management, IT Infrastructure and Customer Relationship Management solutions that scale with the needs of mid-sized and distributed enterprises. The company – through its FrontRange, HEAT, GoldMine, Enteo and Centennial brands – offers a unique portfolio that has been chosen by more than 150,000 organizations worldwide to help improve the effectiveness and reduce the cost of interacting with external and internal customers.

Part of the FrontRange Solutions Infrastructure Management Group, Centennial Software develops IT Audit & Network inventory, Software Asset Management (SAM) and Endpoint Security Tools Centennial Discovery, License Manager and DeviceWall enable more than 6,000 organizations worldwide to manage their IT assets, license compliance and network security. Learn how full network audit, complete control of software licenses and effective USB security solutions can help drive cost, risk and complexity out of IT operations.

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