Centennial Industry News 2009

Outsourcing is "nearly always" effective
9th June 2009
Companies wanting to cut costs in the downturn must look at the outsourcing of key software components as a way of succeeding in this direction, it has been asserted.

Ford outsources software for cost control
9th June 2009
Several key components of software have been outsourced by a major car manufacturer as a means of controlling costs at the organisation, it has been reported.

Software licences 'must be observed by small businesses'
9th June 2009
Many small businesses, particularly in the capital, are not observing the importance of software licences and could be exposing themselves to problems in an upcoming IT audit, it has been stated.

Lack of investment in SaaS 'could prolong downturn'
8th June 2009
The financial downturn could be prolonged for small businesses not investing in cutting edge technology such as software-as-a-service (SaaS), a new report has highlighted.

IT governance 'must be prioritised' before offshoring
8th June 2009
Low-quality IT governance may lead to a number of companies looking to offshore providers, and in effect losing more money instead of saving valuable assets during the recession, an expert has said.

NECC upgrades services to help members
8th June 2009
The North East Chamber of Commerce (NECC) has agreed to outsource its software solutions in order to make its services more accessible to the British public, it has been reported.

Twitter is 'valuable addition' to CRM policy
5th June 2009
Businesses using or wanting to adopt a customer relationship management (CRM) service ought to consider the power of Twitter as a free addition to run alongside their existing system, it is said.

IT managers 'must fight' for improved systems
5th June 2009
With technology rapidly advancing, chief information officers (CIOs) must make a much better case for investment in that area of business if they are to be successful, according to a recent survey.

Online presence 'needs hosted applications'
5th June 2009
If a company is to be successful in establishing its online presence, it needs to invest in an online hosted infrastructure, one expert has asserted.

Cloud computing is 'easy to understand and functional'
4th June 2009
The proliferation of cloud computing is understandable due to its ease of use, according to an expert in the field.

MMA highlights CRM necessity on mobiles
4th June 2009
The Mobile Marketing Association (MMA) launched its annual Mobile Marketing Forum this week at the Grand Hyatt in New York.

Importance of CRM highlighted by online shopping figures
4th June 2009
The need for companies to invest in customer relationship management (CRM) has been emphasised by the latest figures predicting the growth of online shopping.

SaaS 'brings numerous undeniable advantages'
3rd June 2009
Software-as-a-service (SaaS) is being adopted by many more companies due to the vast range of benefits it brings them, according to a market expert.

IDC: Australian outsourcing market to grow
3rd June 2009
The popularity of outsourcing is not simply restricted to the European and North American markets, with Australia registering increased interest in the software solution, it has been found.

Businesses 'must take outsourcing seriously'
3rd June 2009
If a company does not take outsourcing seriously, they could be doing something which is detrimental to the organisation's growth and productivity after the recession, it has been stated.

Companies 'need more assistance' understanding software licences
2nd June 2009
A recent report by the Business Software Alliance (BSA) has generated a strong response of opposition by a leading institutional investment firm.

Outsourcing gives 'technological enablement'
2nd June 2009
Companies become more flexible in their daily approach to simple tasks if they use outsourced software, according to a user of software-as-a-service.

CRM strategies 'don't have to break bank'
2nd June 2009
A company which is operating customer relationship management (CRM) does not need to pour thousands of pounds into CRM strategies, it has been stated.

Firms 'should use Web 2.0 to engage younger workers'
1st June 2009
Employers should be utilising Web 2.0 technology to motivate their younger members of staff, the Chartered Institute of Personnel and Development (CIPD) advises.

SAM 'cuts down on IT excess'
29th May 2009
Software asset management (SAM) systems in business are a great way for a company to hack away at "application overgrowth" and avoid IT audit problems, according to a computing leader.

Cost cuts are 'undeniable' with outsourced software
29th May 2009
Companies looking to lower costs in the workplace will find undeniable savings with outsourced business software, according to an industry expert.

Social applications are 'future of business'
29th May 2009
Companies looking to improve their bottom line are increasingly turning to customer relationship management (CRM) as a means of reaching their customers - a very smart strategy, one expert says.

Instant interaction 'demanded by customers'
28th May 2009
Consumer expectations of instant interaction with a company are "ratcheted up continually", highlighting the need for a mobile customer relationship management (CRM) platform, an expert has said.

Outsourcing needs 'dedicated manager to ensure success'
28th May 2009
A company hoping to invest in software-as-a-service (SaaS) as a means of outsourcing their IT governance needs to ensure that it works well, according to an expert in the field.

CRM 'must be invested in' despite economic climate
28th May 2009
The effective use of a customer relationship management (CRM) system will allow businesses to remain competitive in the recession and as such, to shirk on CRM investment is foolish, a leading firm has explained.

Outsourced SAM 'more in demand than ever'
27th May 2009
The recession has led to a number of UK businesses cutting back on internal software asset management staff and tools, highlighting the money which could be saved by adopting an outsourced SAM solution.

Outsourced software 'provides flexibility'
27th May 2009
Businesses adopting outsourced software as a means of cutting costs will also find they have more flexibility, according to a new report.

Mobile can be 'used as platform for CRM'
27th May 2009
Customer relationship management (CRM) is a valuable asset to any business and must be used effectively if it is to help a company retain consumers, it is stated.

Flexible working 'raises IT security concerns'
26th May 2009
Flexible working has created new IT security concerns that could impact on the use of customer relationship management (CRM) away from work, new research has suggested.

Outsourced CRM 'set for growth' in 2009
26th May 2009
Software-as-a-service (SaaS) customer relationship management (CRM) will become a big part of the Asia Pacific market (excluding Japan) in the future, according to a new survey by Springboard Research.

Outsourced services 'can help with overall costs'
22nd May 2009
If a business outsources its software, it will be able to cut down on its other expenditures in a market which is currently known for its unpredictability, it has been said.

Online retailers 'confident about future'
22nd May 2009
Many businesses are becoming savvier in their online abilities and as such, the industry is giving off an air of universal optimism about the future, according to the writer of a major publication.

Outsourcing will 'lift UK out of recession'
22nd May 2009
Cleverly using technology such as outsourcing is the way many businesses will help themselves out of the recession, an IT expert has stated.

CRM 'needed to assess evolving attitudes'
21st May 2009
A successful retailer needs to know where the minds of consumers are in the market at any given point in time, according to a leading tertiary industry expert.

CRM 'particularly important to SMEs'
21st May 2009
Small and medium-sized enterprises (SMEs) in the UK ought to look into customer relationship management (CRM) as a means of finding new business, according to the latest poll by the Lloyd James Group.

SAM investors 'ought to check' their desired system before buying
21st May 2009
Organisations aiming to get involved with the popularity of outsourcing ought to check their desired system for compatibility and features before adopting it, according to an expert.

CRM 'boosts' organisation's strategy
21st May 2009
Customer relationship management (CRM) software can help bring organisational strategies into the 21st century, it has been claimed.

Online shopping 'up 14%'
20th May 2009
The number of customers turning to the online environment to make major purchases is growing, with a new survey highlighting the need for outsourced technology to create the best deals.

CRM 'could enhance sales campaigns'
20th May 2009
Customer relationship management (CRM) ought to be used by organisations in the current climate given that things are changing so much in the marketplace.

Mobile CRM is 'driving better quality sales'
20th May 2009
The increased proliferation of customer relationship management (CRM) on mobile platforms is helping businesses become more competitive, according to an industry expert.

SaaS is 'great option' for businesses in recession
19th May 2009
The adoption of technology provided by outsourcing companies has been recommended by an industry expert.

CRM 'must be prioritised' to help firms make money
19th May 2009
Businesses are not prioritising the right things during the recession when it comes to technology, it has been stated.

Businesses using unlicensed software 'responsible for bulk of piracy market'
19th May 2009
Software piracy in the UK is largely associated with businesses using unlicensed software, an expert has commented.

IT managers 'may have difficulty' with virtualised systems
18th May 2009
While virtualisation seems to be the popular trend in IT around the world at the moment, a number of IT managers may become swamped by the volume of demands it may bring, it is said.

Recession 'gives natural boost' to outsourcing
18th May 2009
Companies which are outsourcing their services are doing it out of the need to cut costs and stay afloat during the current economic climate, according to an expert.

Virtualisation trend 'offers many opportunities for companies'
18th May 2009
The use of software-as-a-service (SaaS) such as customer relationship management (CRM) is becoming popular as it provides a natural stepping stone for many bigger initiatives, it is said.

Full commitment 'necessary' for outsourcing investment
15th May 2009
If a company is not fully committed to an outsourcing deal from top to bottom, it will not be successful, a recent report has claimed.

SaaS is 'great measure' against credit crunch
15th May 2009
Businesses should adopt software-as-a-service (SaaS) if they are to get the most returns during the current economic climate, according to an industry analyst.

UK IT sales to 'bottom out' this year
15th May 2009
Spending cuts made by firms working with IT in the UK will bottom out in 2009 and will rebound the following year, with outsourcing driving this trend, it has been claimed.

Cloud computing is 'breaking barriers'
14th May 2009
The popularity of cloud computing stems from its ability to break technological boundaries with its innovation, it has been claimed.

Broadband prices switch 'could save money for outsourcers'
14th May 2009
There are not enough people looking into the deals available on the market for broadband, according to a market expert.

Attitudes to CRM 'changing' for accountants
14th May 2009
Accountants are increasingly seeing the benefits of customer relationship management (CRM) despite a slow initial uptake, it has been claimed.

Cloud computing users 'must concentrate on security issues'
13th May 2009
Business continuity and the integrity of data must be prioritised by users of cloud computing, a new report has emphasised.

IMRG: Consumer satisfaction drops
13th May 2009
Customer satisfaction with internet business has dropped, according to a new survey.

HMV harnesses CRM for loyalty scheme
13th May 2009
Customer relationship management (CRM) has become central to a new service being pioneered by a major high-street retailer.

'Several factors' driving move to SaaS
12th May 2009
Software is no longer popular in shrink-wrapped form, with more and more people adopting pay-as-you-go services due to their many benefits, according to an outsourcing expert.

Data centres 'should be made energy-efficient'
12th May 2009
In order to save money in the long term, businesses need to look into redesigning and upgrading their data centres, including those who use software-as-a-service (SaaS), it has been recommended.

Pay-per-use software 'delivers maximum IT efficiency'
12th May 2009
To truly streamline a business, companies must look to cloud computing and outsourcing to gain their maximum potential, it has been asserted.

Outsourcing vendors are 'great to have partnership with'
11th May 2009
Companies looking to outsource their customer relationship management (CRM) may want to look to their vendor for extra advice, it has been stated.

Football League launches search for CRM provider
11th May 2009
The English Football League has announced that it is looking to create a partnership with a customer relationship management (CRM) provider.

SaaS to 'massively grow in value'
11th May 2009
The increasing adoption of software-as-a-service (SaaS) by companies across the world will result in the industry becoming worth a lot more over the coming year, it has been stated.

SaaS increasingly demanded by emerging IT markets
8th May 2009
The popularity of software-as-a-service (SaaS) investment is very much global, with one expert in South Africa highlighting how the country's IT habits are evolving.

Innovation in IT departments 'starts with outsourcing'
8th May 2009
The use of customer relationship management (CRM) and software asset management (SAM) in the workplace is a true step towards innovation, according to a market expert.

IT outsourcing 'to be used by 60% of firms' in 2009
8th May 2009
By the end of 2009, just under two-thirds of companies in Western Europe will be subscribed to an IT outsourcing service such as customer relationship management (CRM), according to a leading analyst.

Managed off-site services 'more vital in downturn'
7th May 2009
The current economic climate has made off-site services such as customer relationship management (CRM) much more necessary, it has been stated.

Businesses 'more ready to invest in SAM and CRM'
7th May 2009
In a sharp contrast to popular belief, the recession is being seen as a time to invest in technology and not pull money out of the department, it has been reported.

CRM users 'must utilise data security'
7th May 2009
Consumers using customer relationship management (CRM) systems must bear in mind that a good level of data security must be used in tandem with it to maximise returns, a new survey highlights.

Cloud computing is 'maturing'
6th May 2009
Technologies such as customer relationship management (CRM) have matured significantly over the last few months, according to a technical analyst of cloud computing.

Current market 'demands outsourcing'
6th May 2009
The outsourcing of technology such as software asset management (SAM) and customer relationship management (CRM) is a "necessity" in the current economic climate, one expert has asserted.

CRM's future 'is social'
6th May 2009
Customer relationship management (CRM) will evolve into something much more social over the next couple of years, according to a leading analyst of technology.

Indian companies 'readily investing in SaaS'
5th May 2009
The market for software-as-a-service (SaaS) is booming in India following the desire for many companies to jump on board the current trends in IT, it has been reported.

SaaS adopters must 'try before they buy'
5th May 2009
Companies wishing to invest in software-as-a-service (SaaS) ought to do a "thorough need analysis" before joining up to providers of such programs, according to a specialist in virtualisation.

CRM data's value is 'evolving'
5th May 2009
The information gained through such initiatives as customer relationship management (CRM) is evolving in terms of value, according to an expert in the technology.

SaaS 'is cheaper than standard software setup'
1st May 2009
Businesses deciding whether or not to host their software services in-house or not ought to consider the money that can be saved through adopting software-as-a-service (SaaS).

Norfolk county council adopts HEAT
1st May 2009
FrontRange Solutions is now in a strong partnership with Norfolk county council after the local authority adopted the computing firm's HEAT service.

CRM is 'necessary in recession'
1st May 2009
Businesses are missing out by not adopting customer relationship management (CRM) in the current financial downturn, an industry expert has revealed.

Demand for outsourcing 'growing freely'
30th April 2009
The recession is also known for its ability to stimulate industries, with the outsourcing of IT governance being no exception to this trend, according to a new survey.

Bosses 'must convince employees of CRM benefits'
30th April 2009
Customer relationship management (CRM) is a guaranteed way of increasing a company's sales when used properly, yet this must also include a manager explaining the benefits, according to a computing columnist.

Outsourcing 'offers great deal of features'
30th April 2009
The outsourcing of IT projects such as software asset management (SAM) and customer relationship management (CRM) is a great way to save money in the current climate, an expert has stated.

CRM is 'great for restoring faith'
29th April 2009
Businesses wanting to restore faith in their industry may want to invest in customer relationship management (CRM) as a way of winning back their clientele, it has been recommended.

Belfast companies rapped by BSA
29th April 2009
The Business Software Alliance (BSA) has announced that it has reached a settlement with a pair of Belfast companies following their use of unlicensed software in the workplace.

SAM is 'essential in business'
29th April 2009
A company wanting to establish full IT governance must look at software asset management (SAM) if it is to be successful, according to a major voice in Asian IT.

CXOs 'looking at outsourcing in new light'
28th April 2009
Chief experience officers (CXOs) at leading companies across the world are looking to outsourced software as a way of expanding the offers their company can make across the globe, an expert has stated.

Deloitte: More people turning to outsourcing
28th April 2009
In a push to cut costs across their company, more businesses are turning to outsourcing as a way of consolidating any losses, according to a new study.

CRM requires 'new approach to training'
28th April 2009
Although many companies are used to dispensing customer service training, a whole new approach must be adopted should that business implement a customer relationship management (CRM) strategy, it is stated.

CRM 'must be implemented correctly' for success
27th April 2009
Failure rates of customer relationship management (CRM) implementation were as high as 50 to 70 per cent a few years ago, with companies now getting more savvy with the systems, it has been said.

Outsourced programs 'could cut down on talent wasting'
27th April 2009
Too much time is being spent by IT workers on simple tasks and administrative concerns, particularly those which could easily be automated through software services, it has been found.

SAM can 'save valuable money in current climate'
27th April 2009
By using a central solution for all software assets, companies can stand to save a lot of money each year, according to a major new survey.

CRM user recommends consistency of service
24th April 2009
A long-time user of customer relationship management (CRM) has emphasised how the system is able to keep a team which uses it working in the same direction.

SaaS appeals to businesses 'for five reasons'
24th April 2009
There are five reasons why many businesses will turn to software-as-a-service (SaaS) such as customer relationship management (CRM) and software asset management (SAM), one expert states.

SaaS 'helps reduce marketing spend'
24th April 2009
Businesses need to consider the use of software-as-a-service (SaaS) as a means to cutting costs in the workplace, according to a leading British marketing organisation.

Internet problems are 'bugbear of SaaS'
23rd April 2009
Although software-as-a-service (SaaS) delivers a lot of great services, it is still subject to one major problem - that of internet failures affecting the service provided.

Outsourcing process 'has matured'
23rd April 2009
The process of outsourcing has matured over the last few years, according to a new in-depth report into the growth of the industry.

T-Mobile invests in CRM
23rd April 2009
German telecommunications and mobile phone firm T-Mobile has announced that it is restructuring its marketing department to become more consumer-orientated.

SaaS requirements are 'driven by recession'
22nd April 2009
The current economic situation is driving many major trends in the market for software-as-a-service (SaaS), with certain demands being laid out for software asset management (SAM) and others, it is said.

Companies 'must be comfortable with their SaaS choice'
22nd April 2009
Choosing software-as-a-service (SaaS) for a company should not be done blindly, with the importance of the correct system being emphasised by a technology blogger.

Businesses 'looking to get more from HR technology'
22nd April 2009
A new survey has found that in the current climate, many businesses are looking to improve their overheads through the adoption of improved software such as customer relationship management (CRM).

Recession provides businesses with 'two options'
21st April 2009
Two options are available to businesses which hope to hold steady against the current economic downturn, according to a market expert.

Forrester highlights importance of CRM through event
21st April 2009
Forrester Research, a long-time champion of customer relationship management (CRM), has announced details regarding its first-ever Customer Experience Forum.

FrontRange presents more profitable CRM solution
21st April 2009
FrontRange Solutions, a customer relationship management (CRM) expert and the parent company of Centennial Software, has announced a major update to its leading system.

Cloud computing is 'future way to save money'
20th April 2009
A major economic newspaper has highlighted the need for businesses to concern themselves with the future of their IT departments and the increasing power that cloud computing can wield.

Outsourcing is 'shifting to smaller deals' in current climate
20th April 2009
The popularity of outsourcing technology such as software asset management (SAM) and other applications has not taken a remarkable hit in the recession, it has been stated.

Voice acting firm adopts CRM for talent-spotting
20th April 2009
A voice acting organisation in Canada has adopted a customer relationship management (CRM) system in order to keep on top of its clients and spot good-quality possible employees.

IT outsourcing demand 'not dropping during downturn'
17th April 2009
Confidence in outsourcing for things such as software asset management (SAM) and customer relationship management (CRM) has not been dented by the recession, according to new research.

Smaller businesses 'will benefit from outsourcing'
17th April 2009
Though it is harder to implement with larger corporations, virtualisation and outsourcing makes good business sense for small and medium-sized companies, it has been stated.

CRM is 'great to manage administrative tasks'
17th April 2009
Companies wanting to cut down on carrying out more basic administrative tasks ought to look into adopting a customer relationship management (CRM) solution, according to an expert.

Company extols virtues of CRM
16th April 2009
An American company which had a poor client base before an investment in customer relationship management (CRM) has announced a significantly successful jump back into the market, it has been reported.

Software 'must be legitimate'
16th April 2009
Half of businesses in the UK are not tracking the distribution and legitimacy of their software licences, emphasising the need for businesses to look after their assets more effectively.

Survey reveals extent of unlicensed software troubles
16th April 2009
Recent research carried out by a risk management group has revealed that unlicensed software is putting a number of businesses at risk of a security leak.

CRM 'should work in tandem with other strategies'
15th April 2009
Businesses hoping to optimise their customer relationship management (CRM) systems in the current economic crisis should use them in tandem with other strategies, according to an expert.

Server-based services 'are future of business'
15th April 2009
Companies will have to realise in the near future that servers will become the lifeblood of their business and ought to invest in them soon, an expert has recommended.

Rushed SAM 'could result in productivity drop'
15th April 2009
Rushing to outsource key software programs such as customer relationship management (CRM) or software asset management (SAM) can result in a productivity drop, an expert has warned.

Outsourcing is 'good step in current climate'
14th April 2009
The movement of IT governance through outsourcing of facilities such as customer relationship management (CRM) and software asset management (SAM) is a good step for business, it is said.

CRM initiatives 'should be risk-proof'
14th April 2009
People hoping to harness the improved services which customer relationship management (CRM) can bring should make sure their investment is risk-proof, it has been stated.

SAM is 'perfect for cutting costs in current climate'
14th April 2009
Businesses looking for ways to cut down on costs in the current economic climate ought to look to software asset management (SAM) as a means of assessing their outgoings, it is said.

SaaS email market to grow, says Gartner
9th April 2009
A new survey by Gartner this week has claimed that the software-as-a-service (SaaS) market for email is set to grow rapidly over the course of the next three years.

One size 'no longer fits all' with CRM
9th April 2009
A recent insight into the world of customer relationship management (CRM) has showed that one size certainly does not fit all in terms of satisfying clients.

CRM integration 'must follow certain guidelines'
9th April 2009
A customer relationship management (CRM) expert has stated that companies ought to follow a certain set of rules when they are implementing such a strategy in their workplace.

Businesses investing in SaaS will 'improve compliance'
8th April 2009
Any investment made by a company into electronic content management will naturally improve the compliance they have in the workplace, according to an expert.

Tesco invests in CRM technology
8th April 2009
Tesco, the biggest supermarket chain in the UK, has announced that it has taken on board a customer relationship management (CRM) system in order to deliver a better service to its consumers.

Pharmaceutical industry 'can benefit from SaaS'
8th April 2009
The use of software-as-a-service (SaaS) in the complex pharmaceutical industry is recommended following a recent in-depth report into its effects on the sector.

SaaS 'provides consumer satisfaction'
7th April 2009
Companies wishing to get the most out of their existing technology systems in the workplace ought to look to the world of software-as-a-service (SaaS), according to a new report.

Unified IT governance 'saves 60% on IT costs' for US university
7th April 2009
The benefits of a unified IT governance solution have been exampled by a university in the US after it was found that its software-as-a-service package saved it 60 per cent in costs.

One approach 'does not fit all' with CRM
6th April 2009
Only using one approach when implementing CRM and approaching customers is a very silly thing to do in business, according to an expert in software-as-a-service.

Twitter and Google harnessed as part of CRM effort
6th April 2009
A customer relationship management (CRM) initiative has been launched by a manager of property portfolios, bringing together free and paid-for software to achieve the best results.

CRM will 'reap rewards' if used with mobiles correctly
6th April 2009
The correct implementation of customer relationship management (CRM) over mobile technology could be a huge bonus for a company using the system, it has been stated.

CRM users must 'carefully consider cloud implications'
3rd April 2009
Companies wishing to use a new customer relationship management (CRM) system in a modern environment must consider the ramifications of using it with cloud computing, an expert emphasised.

ERP spending to fall; CRM to rise, says IDC
3rd April 2009
The International Data Corporation (IDC) has revealed that despite downward trends in the marketplace for other types of software-as-a-service, others will continue to thrive.

Twitter is 'next big fad' for CRM
3rd April 2009
Customer relationship management (CRM) is slowly taking on social networking tools to improve connectivity to clients, it has been stated.

Consider Facebook a CRM tool, expert says
2nd April 2009
Social networking website Facebook should be considered a customer relationship management (CRM) tool by firms, one expert suggests.

Customer service 'keeps existing customers'
2nd April 2009
Businesses ought to focus their resources, such as customer relationship management (CRM), on keeping their customers in the current climate before going for more on top of that, it has been emphasised.

Businesses 'could use CRM to engage customers with brand'
2nd April 2009
When setting up a brand on the internet, businesses should consider the need to treat each customer as an individual as it is this which many consumers desire when online, it is said.

Companies should 'consider the ramifications of SaaS'
2nd April 2009
Businesses may want to jump on the Software-as-a-Service bandwagon over the next few months but they should truly consider the ramifications of using it, an expert has stated.

CRM 'can meet social networking well'
1st April 2009
The landscape for customer relationship management is changing in light of the popularity of social networking websites, according to an expert.

'Compelling messages' about SaaS conveyed at summit
1st April 2009
The Software-as-a-Service (SaaS) Summit held by the International Data Corporation in New York last week emphasised a number of key things the system must fulfil to be successful, according to a technology expert.

IT governance 'helps prevent resource wasting'
31st March 2009
The use of IT governance in the workplace is a great way to help a company cut down on their costs through being less wasteful, according to an expert.

Searching problems 'holding CRM back'
31st March 2009
Customer relationship management (CRM) is being held back by the inability of many businesses to find the information that is extracted using CRM, it has been said.

CRM is 'great response' to tough economic times
31st March 2009
In times characterised by cost savings as opposed to the desire for growth, businesses ought to look to such systems as customer relationship management (CRM) in order to increase traffic, it is said.

UK is 'big adopter' of SaaS
31st March 2009
The UK is becoming one of the leading nations when it comes to using Software-as-a-Service (SaaS) in the office, according to a new survey released this week.

Brand passion 'can be ignited' through SaaS
30th March 2009
The use of Software-as-a-Service (SaaS), particularly customer relationship management (CRM), can help a company further establish its brand's presence in the marketplace, according to an expert in the computing industry.

People and technology 'must work together for sales'
30th March 2009
Call centres across the world are meant to deliver service, although many of them are not able to do this due to a lack of convergence between technology and the working environment, it has been stated.

CRM 'needs training alongside it to work'
30th March 2009
Businesses using or considering the adoption of customer relationship management (CRM) ought to train their staff at the same time, it has been stated.

CRM users 'not incentivised to save energy'
27th March 2009
Businesses using customer relationship management (CRM) across the UK are not saving energy as best they can, it has been highlighted.

CRM users 'not incentivised to save energy'
27th March 2009
Businesses using customer relationship management (CRM) across the UK are not saving energy as best they can, it has been highlighted.

CRM-based data collation 'needs new guidelines'
27th March 2009
Businesses that collect and use personal data via behavioural marketing techniques online should ask for the permission of respondents, according to a campaigner.

FrontRange Solutions announce SAM Suite
27th March 2009
FrontRange Solutions, the parent company of Centennial Software, has announced the launch of its SAM Suite, a software asset management tool capable of licence management and asset discovery.

CRM data sharing 'may be illegal'
26th March 2009
Organisations using customer relationship management (CRM) systems are being warned that sharing the data they contain could be illegal.

CRM 'aids marketing efforts'
26th March 2009
Firms are being advised to use customer relationship management (CRM) systems in order to boost their marketing efforts.

CRM tools have 'notably improved' over last few years
26th March 2009
Customer relationship management (CRM) technology has improved vastly over the last few years, according to a hosted software expert.

TheTrainline recognised for CRM system
26th March 2009
TheTrainline, an online ticket provider for rail networks across the country, has been applauded for its use of customer relationship management (CRM) in its bid to improve services to consumers.

Twitter is 'not social CRM'
25th March 2009
People looking for a good way to get involved with customers should only use Twitter as a starting point for their marketing strategy, it has been stated.

Cloud services 'becoming much more popular'
25th March 2009
More than half of small businesses in the UK will be using cloud-based software solutions by the end of 2010, according to a new report.

SMEs are 'increasingly embracing SaaS'
25th March 2009
Small and medium-sized enterprises (SMEs) across the UK are starting to embrace hosted applications such as customer relationship management (CRM) and software asset management (SAM), it has been claimed.

Business service management is now 'mainstream'
24th March 2009
Business service management, including products such as software asset management (SAM), is going "mainstream", according to one technology commentator.

CRM 'helps firms gain competitive edge'
24th March 2009
Customer relationship management (CRM) software can give businesses a competitive edge over other players, yet more than three-quarters do not use it to its full abilities, it is claimed.

FASTIiS targets firms over software licenses
24th March 2009
The Federation Against Software Theft (FASTIiS) has launched a campaign to target employees being pressurised by bosses to install programs without a software licence.

SAM conference to highlight "significant benefits"
24th March 2009
The UK's first national software asset management (SAM) and licensing conference takes place in May, aiming to highlight the "significant benefits" they can offer businesses.

ITAM is 'indispensable' in recession
24th March 2009
In tougher economic conditions, it has been stated that IT asset management (ITAM) can be indispensable to companies hoping to effectively support and account for their technology.

Businesses are 'increasingly using CRM for positive growth'
23rd March 2009
An expert in the field of customer relationship management (CRM) has said that a large amount of companies are looking to the technology to save them vital funds in the current economic downturn.

SaaS is 'major asset' in modern environment
23rd March 2009
Technology's rapid rise in the workplace has highlighted a number of bandwagons that the customer ought to jump on board, with Software-as-a-Service (SaaS) at the top of the list, one expert has said.

Lean CRM is 'key to business success'
23rd March 2009
In times characterised by cost-cutting measures, even systems such as customer relationship management (CRM) - which is designed to save money - is being cut down to basic levels, it is said.

Internet to 'boost business prospects'
23rd March 2009
Small businesses are hoping to use the internet and related services to their advantage during the downturn, new research has shown.

Banking CRM 'under pressure'
20th March 2009
Customer relationship management (CRM) may have reached its lowest ebb at some banks, new research has suggested.

CRM can 'improve loyalty'
20th March 2009
Customer relationship management (CRM) software helps to improve loyalty, it has been claimed.

Can software firms contribute to carbon reductions?
20th March 2009
The role software-as-a-service can play in reducing carbon emissions is under discussion at a European conference, which concludes today (March 20th).

New technology 'helps business communication'
19th March 2009
New technology is helping to "enhance" the customer experience of communications, it has been claimed.

CRM set to grow even further, study suggests
19th March 2009
Customer relationship management (CRM) continues to demonstrate high-potential for growth, new research reveals.

Avoid 'SaaS risks', businesses urged
18th March 2009
Software-as-a-service (SaaS) should be used with care by businesses in order to avoid risks, it has been claimed.

Over-communication can "erode trust"
17th March 2009
Over-communication with customers "can erode trust", an email marketing firm has warned.

CRM award for Mazda distributor
16th March 2009
Recent enhancements to customer relationship management (CRM) at one Oman-based auto retailer have netted it a top Mazda customer services award.

CRM is 'obvious investment' for business
13th March 2009
Businesses overlooking the basic business fundamentals which customer relationship management (CRM) provides are doing themselves a disservice, if one expert is to be believed.

Social CRM is 'next step in CRM's slow evolution'
13th March 2009
An expert in the field of customer relationship management (CRM) has stated that it is slowly evolving to take on a more social approach to customers, with methods changing more than targets.

Trading Standards crack down on poor software licensing in Cardiff
13th March 2009
Cardiff-based Trading Standards officers have announced that they have investigated another business under new copyright powers over software licensing.

Businesses 'need SaaS to weather storm'
12th March 2009
With changing markets and the evolution of expectations in the current IT market, people are looking to better ways to cut down on their expenditure, it is said.

Effective SAM is 'great in turbulent times'
12th March 2009
The effective deployment of a software asset management (SAM) system in the current climate may be one of the most beneficial things for a business in the current climate, an expert has stated.

Illegal software is 'one big trap businesses fall into'
12th March 2009
One of the biggest traps that many businesses may fall into is in not keeping their software licences up to date, in turn leaving themselves open to harbouring illegal programs, it is stated.

CRM investors 'must look at software from different perspectives'
11th March 2009
Companies looking to invest in customer relationship management (CRM) systems should consider the different ways it will be used instead of investing in a non-customised product, it is stated.

SAM and CRM 'will require better internet connections in SMEs'
11th March 2009
As home-style broadband connections are still being used in certain workplaces, many small and medium-sized businesses (SMEs) may have trouble given the projected future of software.

Picking the correct channel for target audience is 'crucial' in CRM
11th March 2009
Marketing through technology such as customer relationship management (CRM) requires the user to target the consumer through the method that it most relevant to the transaction, it has been emphasised.

Loyal and happy customers 'deliver profits'
10th March 2009
Profits can only be achieved by a company if they are aiming to keep their consumers both loyal and happy, it has been emphasised.

Telemessaging 'still effective' with CRM
10th March 2009
The pairing of the age-old service of telemessaging with newer technology such as customer relationship management (CRM) is a successful marketing strategy, an expert has said.

CRM needed in 'modern business infrastructure'
10th March 2009
Businesses aiming to succeed in the modern workplace environment need to create a strong and supportive infrastructure including customer relationship management (CRM), it has been stated.

People must 'follow criteria' of social CRM to make it effective
9th March 2009
The development of CRM 2.0 - better known as social customer relationship management - must fulfil three criteria to make it effective in the current market, it has been stated.

SAM and CRM have 'integral part in modern business'
9th March 2009
The ability to pay only for what is used is a major drawing point of Software-as-a-Service (SaaS) in the current climate, it has been stated.

CRM will help broker 'improve response time'
5th March 2009
Customer relationship management (CRM) software is set to improve the response time of one UK insurance broker, it has been claimed.

SaaS is 'better way to buy' SAM
4th March 2009
Companies are advised to invest in Software-as-a-Service (SaaS) such as software asset management (SAM) as it provides a large amount of benefits over other services not hosted elsewhere.

SaaS is 'key to success'
4th March 2009
Businesses which harness Software-as-a-Service (SaaS) will be better positioned in their sector as it can do away with many restrictions and costs, a software writer has stated.

CRM is 'business necessity'
4th March 2009
The landscape of the customer relationship management (CRM) market is changing, with many firms still not considering the technology as a great way to gain loyal and solid consumers, it is claimed.

SaaS 'improves' business efficiency
3rd March 2009
Businesses are increasingly seeing Software-as-a-Service (SaaS) as an important part of their business, it has been claimed.

CRM 'builds loyalty'
3rd March 2009
Consumers will build an allegiance to a company should customer relationship management (CRM) be successfully used, according to a new report.

Companies must 'get the most out of CRM'
3rd March 2009
Organisations which adopt customer relationship management software (CRM) must refine it as best they can to ensure they are getting the most out of it, according to an expert.

CRM is 'changing trends in recessionary market'
3rd March 2009
The use of customer relationship management (CRM) to improve the abilities of tertiary industries in the recession is becoming prevalent in the marketplace, according to a technology specialist.

CRM is 'less risky'
2nd March 2009
The benefits of customer relationship management (CRM) systems are imbuing businesses with a higher level of confidence, according to recent research.

Value of SaaS 'being realised by firms'
27th February 2009
An increasing number of businesses are beginning to realise the true value of Software-as-a-Service (SaaS), such as software asset management (SAM), it has been reported.

CRM users 'must focus on mail systems'
27th February 2009
A large number of businesses may realise the benefits of customer relationship management (CRM) but they may not know the full extent of what is needed with its mailing system, according to a CRM expert.

'Overspending and fines' faced by those without software licences
26th February 2009
Half of the UK's major businesses have no system in place to track the distribution of software licences, it has been revealed.

CRM 'about actions, not information'
26th February 2009
The importance of customer relationship management (CRM) is not in the information it provides but in what it enables a company to do with it, a market expert has stressed.

Software asset management 'needs to be prioritised'
26th February 2009
Given the current economic climate, mergers are taking place which need to prioritise a number of things. Software asset management (SAM) is one of these, an expert argues.

Downturn is 'opportunity to review sales software'
25th February 2009
Businesses need to take out an internal review during the downturn and consider the role of Software-as-a-Service to improve customer retention, it has been stated.

SAM is 'crucial' in workplace
25th February 2009
Businesses aiming to cut down on costs within their own structure need to invest in software asset management (SAM), an expert has stated.

The Register supports CRM
25th February 2009
Internet resource the Register has noted its approval of customer relationship management (CRM) as a way to stay on top of a business.

CRM is 'integral to company success'
24th February 2009
Customer relationship management (CRM) is a necessary facet for a company's success in its approach to the market, according to a sector specialist.

'Go beyond technology' to fully deliver CRM
24th February 2009
Businesses hoping to harness customer relationship management (CRM) need to make sure that changes to the department go deeper than the software itself if they are to be successful, according to an expert.

CRM 'has potential for improved ROI'
24th February 2009
There is considerable potential for improved return on investment (ROI) from customer relationship management (CRM) solutions, one marketing expert says.

Social computing 'significant CRM trend'
23rd February 2009
Social computing, such as networking and online communities, is becoming a significant customer relationship management (CRM) trend, according to a new report.

Users of CRM 'should always account for social networking'
23rd February 2009
The importance of customer relationship management (CRM) is ever-growing in the market but companies should not lose touch with relationships which come about through social networking, according to a new report.

'Stakeholder commitment needed' with CRM
23rd February 2009
Companies must bear with customer relationship management (CRM) and not lose stakeholder support, otherwise it will fail, according to an expert.

IT industry and users 'can benefit' from CRM, SAM
20th February 2009
Software-as-a-service (SaaS) can be a big help in propping up the IT sector during the financial crisis as well as being of particular benefit to the consumer, according to an investment banking specialist.

Do not deploy SaaS 'for wrong reasons'
20th February 2009
Businesses may be deploying or avoiding the deployment of software-as-a-service (SaaS) for all the wrong reasons, according to a new report.

Do not deploy SaaS 'for wrong reasons'
20th February 2009
Businesses may be deploying or avoiding the deployment of software-as-a-service (SaaS) for all the wrong reasons, according to a brand new report.

CRM 'works in favour of medical and media sectors'
20th February 2009
The recession is causing a number of news trends in the usage of customer relationship management (CRM), according to a new report.

CRM report reveals importance of customers to firm's decisions
20th February 2009
Most businesses put their customers at the heart of their decision making and look to software such as customer relationship management (CRM) to collect and organise client information, a report shows.

CRM, content management 'should work more closely'
20th February 2009
Customer relationship management (CRM) and content management software should work more closely together, one industry expert suggests.

SMEs can 'outsmart rivals through technology'
19th February 2009
Although many people naturally believe that small and medium-sized businesses (SMEs) are most at risk during the credit crunch, it may actually be the case that they have a technological advantage, according to one writer.

Global phishing attacks grow in number
18th February 2009
The number of global phishing attacks has grown by 66 per cent in the space of one year, according to new research from computing group RSA Security.

IE flaw fix already exposed by hackers
18th February 2009
A vulnerability in Internet Explorer 7 (IE7) which was patched with a security fix by Microsoft has been exploited already by hackers, it has been stated.

Oscar actors are 'big threat to computer security'
18th February 2009
People may not be completely aware of the threats that an Oscar actor can pose to someone's computer, despite them never using it.

Company survey emphasises need for data management
17th February 2009
The current economic climate has highlighted a particular need for businesses working in the IT sector to ensure they are keeping as much data on their customers as possible.

SaaS 'has become more accessible'
17th February 2009
Although many businesses may have overlooked Software-as-a-Service (SaaS) in the past, they may be more encouraged by the availability of it now, it has been stated.

Marketing is 'central' to surviving economic troubles
16th February 2009
Every industry is suffering from the "momentous challenges" presented by the global recession, one market specialist has emphasised, with each company needing a strong selling point.

BSA highlights software compliance avoidance costs
16th February 2009
The UK's anti-piracy body, the Business Software Alliance (BSA), took action against 294 firms in the UK during 2008, highlighting the losses businesses can make without software compliance.

Conficker worm causes Microsoft to offer bounty
16th February 2009
The Conficker worm, which has caused problems for many users of Microsoft Windows worldwide, has resulted in the software giant putting up a bounty of £250,000 for information about its creator.

SAM is 'perfect way to manage licensing'
13th February 2009
Costs must be kept down during the current climate and there is rarely a way to do it better than through software asset management (SAM), it has been stated.

Lawyers 'must get to grips with legal aspects' of encryption
13th February 2009
Solicitors and other legal counsel must "get to grips" with encryption in the courtroom after several high-profile instances of data leaks, it has been stated.

Security threats outlined through popular social networking site
12th February 2009
Companies ought to ensure their workers are careful if accessing personal websites when in the workplace after it was found that a Facebook group has been linking users to malware.

Mobile CRM 'needed in recession'
12th February 2009
Businesses hoping to weather the storm the recession brings may want to invest in mobile customer relationship management (CRM) as it brings a number of benefits, according to one expert.

Security threats posed by 'malicious insiders'
12th February 2009
As more people lose their jobs across the country, "malicious insiders" may become more prominent across the UK, according to Microsoft.

Local authorities and police show 'shift in data security attitude'
11th February 2009
The amount of public authorities using data and USB encryption among other data loss protection products has risen sharply in the last year, according to a recent survey.

Network control 'needed if SaaS is taken on board'
11th February 2009
IT departments hoping to make the most of software as a service (SaaS) should ensure the networks they oversee do not get out of their control, according to a new survey.

Obama orders IT audit of govt systems
11th February 2009
Barack Obama, the US president, has requested a 60-day security audit to analyse computer systems used by his government to ensure they are not vulnerable to security threats, it has been revealed.

People 'should ask plenty of questions' before CRM acquisition
10th February 2009
Investors in customer relationship management (CRM) need to spot any hazards the system may flag up before they invest in it, it has been stated.

Another NHS trust rapped after data leak
10th February 2009
Another occurrence of a data leak made by an English NHS trust has resulted in more enforcement action by the Information Commissioner's Office (ICO), it has been reported.

Two firms identify wave of spam for Val's Day
9th February 2009
People have been encouraged to beef up their data loss protection systems after a pair of security companies identified an upcoming wave of spam in time for Valentine's Day.

ICO: Data breaches increase
9th February 2009
The Information Commissioner's Office (ICO) has highlighted a worrying statistic in that instances of data loss are on the rise, showing an increasing problem developing in businesses.

Kingston: Education sector needs more understanding of data security
9th February 2009
Despite many reports in the news of data leaks through a lack of USB encryption or data loss protection, many heads of the public sector are still not fully aware of data security, it has been stated.

Firms 'need CRM to engage with customers'
6th February 2009
Companies need to engage with their customers through CRM strategies throughout the recession, claims one expert.

Privacy settings inspire trust and confidence, says expert
6th February 2009
Trust and confidence in digital services is down to the amount of privacy surrounding them, claims one expert.

Security risks 'heightened' by effects of credit crunch
5th February 2009
A decrease in security attacks during 2008 may open businesses up to problems due to their complacency, it has been stated.

Software-as-a-Service 'embraced by SMEs'
5th February 2009
Customer relationship management, software asset management and data security are three types of major systems which will be highly sought after by businesses, it has been said.

Software licensing is 'essential' for business
5th February 2009
Merging businesses could be putting themselves in danger of being caught out by the dangers of unlicensed software, it has emerged.

Companies 'should follow govt data example'
4th February 2009
The government's handling of data is something that businesses can take on board, it is said.

Outsourcing 'can lead to data problems'
4th February 2009
Data protection problems can arise when a company decides to employ outsourcing, it is said.

CRM is 'great for tourism industry'
4th February 2009
Members of the tourism industry hoping to get connected to their customers more efficiently should invest in customer relationship management (CRM), it has been recommended.

South West RDA saves £25k through FrontRange
4th February 2009
The South West Regional Development Agency (SWRDA) has saved around £25,000 after adopting FrontRange Solutions' software asset management (SAM) Suite.

Audatex strikes deal with FrontRange
4th February 2009
FrontRange Solutions, the company behind Centennial Software, has struck a deal with insurance claims firm Audatex UK to provide them with the entire software portfolio of the organisation.

SAM 'good for protecting medical records'
3rd February 2009
Using a course of software asset management (SAM) in hospitals is a great way to cut costs and manage critical information when it is needed most, according to a computing expert.

Cost of data leaks 'rising sharply'
3rd February 2009
The average cost of incidents involving data loss has risen in the last year, according to new research.

MP3 player found to have US military data
3rd February 2009
An MP3 player bought by a New Zealand man has been found to contain data on the United States military, it has been reported.

TCG releases storage specifications for data protection
2nd February 2009
The Trusted Computing Group (TCG) has released three storage specifications to allow for tougher data protection, to help companies comply with stringent rules and to protect important data from loss or theft.

Most CRM schemes 'to stay in 2009'
2nd February 2009
Customer relationship management (CRM) initiatives will remain in place for the most part in 2009, according to new research.

Gosh laptop goes missing
2nd February 2009
A laptop containing data on 458 patients has been stolen from Great Ormond Street Hospital (Gosh), it has emerged.

Need for security 'reinforced by business identity theft'
30th January 2009
Companies have been told to shred all unneeded confidential documents in light of a rise in corporate identity theft, also highlighting the need for data loss protection.

Instant messaging 'needs security system support'
29th January 2009
Businesses ought to look into a strong security system if they are to make the most of an instant messaging service in the workplace, according to a computing expert.

Monster hit by another data leak
28th January 2009
Monster, a leading job website representing a multitude of users worldwide, has been hit by a data leak which has seen it lose the details of 4.5 million people to hackers, it has been revealed.

CRM buyers are 'spoilt for choice'
28th January 2009
Given the popularity of customer relationship management (CRM), organisations will be spoiled for choice as to the system they wish to adopt, it has been reported.

Local government 'must be innovative with IT'
28th January 2009
Local government IT departments must deliver more efficient outcomes during this year if they are to fight against the recession, such as through the use of software asset management, according to a new report.

Main data threat 'will exploit financial crisis'
28th January 2009
The top trend in data leak threats this year is the exploitation of the financial crisis, McAfee warns.

ICO calls for Personal Information Promises on IT governance
28th January 2009
The Information Commissioner's Office (ICO) is calling for improved IT governance as it celebrates European Data Protection Day.

CRM boosts small business by £350,000
27th January 2009
A company based in Shropshire has been singing the praises of customer relationship management (CRM) after its investment in such systems resulted in it making £350,000 extra.

Home Office disciplinary a "lucky escape"
27th January 2009
The Information Commissioner's disciplinary meeting with Home Office workers proved to be a "lucky escape" for the government, according to a recent report.

Employees 'most likely to cause data leaks'
27th January 2009
Data loss and security breaches are most likely to be caused by members of staff, according to a survey released this week.

Obama BlackBerry 'must not leak data'
26th January 2009
President Barack Obama will get to keep his BlackBerry as long as it is set up to ensure it does not leak data.

Consumers 'do not address data loss prevention'
26th January 2009
Consumers are failing to utilise data loss prevention methods in order to protect their identity online, a survey reveals.

Welsh NHS trust rapped over stolen laptop
26th January 2009
Following the loss of a laptop to an "opportunistic thief" last year, the Information Commissioner's Office (ICO) has taken action against an NHS trust in Wales after it breached the Data Protection Act.

CRM needed for 'changing face of market'
26th January 2009
Companies hoping to keep up with the demands of the market and the changing opinions and desires of consumers should invest in customer relationship management (CRM), is has been said.

IT and finance 'should be bridged' to deliver SAM benefits
26th January 2009
A software asset management (SAM) project must have two key figureheads if it is to succeed, according to a leading expert in the trade.

Home Office promises data security in future
23rd January 2009
The Home Office has announced that it will follow the guidance of the law in regards to data loss protection after being reprimanded by the Information Commissioners Office (ICO).

'There are benefits and negatives' with cloud computing
23rd January 2009
A number of security benefits come with the adoption of cloud computing and it should be looked into before companies choose to disregard it altogether, it is said.

Cybercrime 'rising because of credit crunch'
23rd January 2009
Levels of cybercrime and cases of fraud have gone up because of the credit crunch, it is claimed.

SaaS will 'take on the recession'
23rd January 2009
Software-as-a-Service (SaaS) is an industry which will remain strong despite the current financial climate, according to a recent prediction by an employment specialist.

Increase in SaaS use 'will be a problem this year'
22nd January 2009
The increased use of software as a service (SaaS) will be one of the biggest new challenges for security this year, it is said.

Encryption 'could have saved data loss embarrassment'
22nd January 2009
Embarrassment over data losses in the public sector could have been avoided if encrypted forms of data storage had been used, one writer asserts.

MP urges action over phishing attacks
22nd January 2009
A Conservative MP is calling for email users to join him and act against fraudsters sending phishing emails, which seek to illegally obtain personal data.

Worm virus 'hits 9m computers'
22nd January 2009
A major new virus has been estimated to be on over nine million computers worldwide and it may leave many users of Microsoft Windows open to hacking, it has been reported.

MoD having to cope with virus
21st January 2009
The Ministry of Defence (MoD) dealing with a virus that is affecting the body's email and internet systems, it has emerged.

Businesses 'need to protect online data'
21st January 2009
Companies need to protect their trade online now they are using the internet more for business, according to an industry expert.

CRM 'improves bank's customer service'
20th January 2009
A bank has spoken of its great improvements in customer service after adopting a hosted customer relationship management (CRM) service.

Up to 9,000 USB sticks found every year by dry cleaners
20th January 2009
Around 9,000 USB sticks are recovered in launderettes around the country, according to a recent survey into data loss protection.

Laptop data 'needs encryption'
20th January 2009
Data encryption is a necessary measure that people must take when securing their information on laptops, according to a new report.

Technology 'seen as panacea for data security'
19th January 2009
Technology is regularly seen as the cure for security issues and companies should look to implement a clear policy defining what is acceptable in terms of what can be done with data, it is claimed.

UK 'needs DLP of worldwide standard'
16th January 2009
UK legislation on data loss protection (DLP) needs to be aligned with the rest of the world, one expert claims.

Business managers 'do not take encryption seriously'
15th January 2009
Encryption abilities have been disabled on half of the computers owned by business managers, according to a new study.

Safari vulnerability discovered by researchers
15th January 2009
A vulnerability has been discovered with Apple's internet browser Safari, allowing external sources to access files on a hard drive.

Encryption 'ignored by IT leaders'
15th January 2009
A number of decision-makers in IT departments are failing to address the security of their information despite facing many difficulties in 2008, according to a recent survey.

Businesses should 'centralise SAM'
14th January 2009
Businesses hoping to keep up to date and save money on software licensing need to invest in a centralised software asset management (SAM) policy, it has been stated.

CRM and network security are 'vital IT systems'
14th January 2009
Network security and customer relationship management (CRM) have been described as "vital IT systems" by a computer network specialist.

Continuous data protection 'needed in modern business'
13th January 2009
Businesses ought to combine tape, paper and digital back-ups of all information in an effort to effectively harness data loss protection, according to a website's knowledge centre.

Govt is 'acting with impunity' with data protection
13th January 2009
The government is acting with impunity over the safeguarding of citizen information, with ministers disregarding the importance of data loss protection, it has been stated.

Leave 'no stone unturned' with CRM
13th January 2009
People trying to get ahead of the pack in the current economic climate ought to invest in customer relationship management (CRM), according to a business writer.

Data loss prevention "increasingly complex"
13th January 2009
The process of protecting sensitive information and ensuring data loss prevention has become increasingly complex, warns PricewaterhouseCoopers (PwC).

SAM is 'great crunch-buster'
12th January 2009
Adopting a software asset management (SAM) system in the workplace may be one of the best ways to make money back on operations during these uncertain economic times, it has been stated.

FrontRange expands to New Zealand
12th January 2009
FrontRange Solutions, the company behind Centennial Software, has strengthened its ties with the New Zealand market through a development of its relationship with partner Focus on Business.

Govt departments 'still leak data'
12th January 2009
Government departments still leak data, it is claimed, as staff can copy unencrypted information on to USB sticks.

Memory stick lost by NHS trust
12th January 2009
An NHS trust has admitted to losing a data stick containing the health information of over 6,000 prisoners, it has been announced.

Social networking and ROI 'big factors' in CRM
9th January 2009
This year's interests in customer relationship management (CRM) will be characterised by the desire for return of investment (ROI), social networking and pricing, it has been revealed.

One in five directors 'do not understand software licensing'
9th January 2009
Only four out of every five company directors understand the issue of software licences, with 18 per cent of respondents in a new poll understanding the legitimacy of software in business.

Firms 'should take more steps to prevent hackers'
9th January 2009
Business websites need to take more steps to prevent hackers and improve password security, it is advised.

Data leak criminal sentenced to 30 years
9th January 2009
A hacker responsible for stealing 45 million identities from customers of US chain TJ Maxx has been jailed in Turkey for 30 years, it has been reported.

Data breaches 'up by half'
9th January 2009
The number of data breaches seen in the US last year was up 47 per cent, according to figures.

IT asset management is 'great investment' for small businesses
8th January 2009
Companies which have a midmarket turnover yet work to a tight IT budget should look into investing in software asset management, according to an American IT director.

Which?: Data leaks risked through bad disposal
8th January 2009
People getting rid of business hard drives when upgrading their systems should make sure to delete absolutely everything from hard drives as they may risk a data leak, it has been stated.

Data leak warning issued by HMRC
8th January 2009
Her Majesty's Revenue & Customs (HMRC) has warned businesses they should be aware of fraudulent attempts to get hold of personal information in their name.

'Unique insight' provided by CRM
7th January 2009
The most important part of a business is its consumers, which should be addressed directly by businesses through customer relationship management software (CRM), it has been said.

DLP and encryption 'essential for 2009'
7th January 2009
The use of data loss protection (DLP) and data encryption on networks in businesses will be of utmost importance during 2009, according to a security expert.

IT security budgets 'to increase'
7th January 2009
The average IT budget will rise in value until it accounts for 12.6 per cent of the IT operating budget of North America and Europe in 2008, it has been predicted.

Pirate copies of new Windows show fresh licence and security risks
6th January 2009
A computer company has warned of the possibility that individuals and companies may be downloading pirate copies of the new operating system.

Small businesses 'could beat big guns' with CRM
6th January 2009
Customer relationship management (CRM) is a determining factor in business and should be used by smaller companies to compete with their larger neighbours, it has been said.

Around 190m 'could be affected by data loss' in 2009
6th January 2009
Data loss could affect up to 190 million individuals in 2009, it has been predicted.

Malware to become 'more sophisticated' in 2009
5th January 2009
A leading computer expert has predicted the rise of malware as a major threat to data security in 2009.

Security purchase 'should not wait for problem first'
2nd January 2009
Companies which do not currently utilise security systems should not wait until there is a problem before getting the application they need, it has been stated.

Part of the FrontRange Solutions Infrastructure Management Group, Centennial Software develops IT Audit & Network inventory, Software Asset Management (SAM) and Endpoint Security Tools Centennial Discovery, License Manager and DeviceWall enable more than 6,000 organizations worldwide to manage their IT assets, license compliance and network security. Learn how full network audit, complete control of software licenses and effective USB security solutions can help drive cost, risk and complexity out of IT operations.

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